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kingsnake.com vendor profile: repdragon
 

           
A registered Kingsnake.com user for 8 years     



Las Vegas Nevada 89110 USA
702-619-7978
 

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FAQ/Terms

All sales are subject to the following:

No reptiles shall be sold to anyone under the age of 18 years without parental consent.

Reptiles will not be shipped to any locales where it is prohibited by state and/or federal laws.

Terms are subject to change at any given time.

Ordering & Shipping

Please feel free to order animals via this website or call us anytime to order over the telephone. Shipping is a flat rate $50 unless otherwise noted. We ship out Mon-Wed. If using PayPal for your payment method, we will only use the address linked to the account. We will not ship animals until we have spoken to you and agreed upon shipping methods and dates.

Animal Guarantee

We guarantee that any and all animals arrive alive, in good health, eating well, properly sexed and of the correct genetics as advertised. As such, shipping will only proceed during proper weather. If animals are delivered to your door, you must be there to accept the packages or guarantees are void. If required to pick them up from a facility, you must do so within two hours or guarantees are void. If incorrect shipping information is given, guarantees are void. If you are unsatisfied in any way, we must be contacted within 24 hours of delivery.

Payment

Payment must be received in full before shipment or delivery of any animals. We accept the following forms of payment: Credit Cards, PayPal, Checks and Money Orders. For Credit Card and PayPal we will send an invoice that must be paid in full before the animal ships. PayPal and Credit Cards must include 3.5% to the total invoice. Checks must be pre-approved by us and cleared before animals are shipped. Buyers will receive a complete itemized invoice.

30 day payment plans are available for purchases of $300 or more with a 25% non-refundable deposit. If you wish to setup a payment plan, please contact us for details. All payments made are transferable but non-refundable.

Returns

Scale On Up Reptiles does not accept returns on live animal purchases unless the animal was dead on arrival or violated our animal guarantee. Please see our Animal Guarantee section for more information. Any refunds for returned animals shipped to Scale On Up Reptiles without prior consent will be refused and animals forfeit.

Arrival of your Animal

When your animal arrives, open the containers immediately and inspect it. If everything is okay, place the animal in its cage with fresh water. Shipping is a stressful time for animals. Try not to handle or feed your animal for several days, allowing it acclimate to its new environment. After 3 or 4 days you can attempt to feed your snake. However, if it doesn’t eat, don’t be alarmed as it sometimes takes a few weeks for snakes to fully acclimate. During the first few feedings offer the same meal type as it was fed at our facility. This information will be contained within your package. If anything is suspicious, please don’t hesitate to call us.
Sexing Policy
We guarantee that animals that are sold as “sexed” animals will be accurately sexed. In the event an animal is mis-sexed, Customer must provide written notification to us within two weeks of receiving the animal. After the expiration of the two-week period, we will no longer be responsible for mis-sexed animals.

DOA

In the event of a DOA we must be notified within one hour of arrival. We will require pictures of the inside of the package as well as two pictures of the deceased animal (one view from the top and one of the animal on its back to show its deceased). Once we receive the required info we will then either send an identical replacement animal or apply the funds towards another animal. Refunds are handled on a case by case basis and will only be applied in the event we don't have replacement animal available.

Contact

Please feel free to contact us at any time regarding your reptile interests, shipping, payment plans, etc. We are more than happy to speak to you about your acquisition and breeding goals, business plans or your customer feedback and recommendations. We’ll even answer texts!



Sincerely, Justin & Michael Hollins

Scale On Up Reptiles

Shipping

This vendor sells & ships their products to:
  • Local - Local Pickup Available
  • Domestic - All 50 States
(All sales & shipping as per federal/state/international laws)

This vendor ships products using these carriers:
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