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kingsnake.com vendor profile: ss_exotics
 

         
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FAQ/Terms

Store Policies:
By purchasing we all agree to the terms and conditions listed below.
I must be notified of any problems or concerns with your order, or animals within 24 hours of receiving. I do not accept trades or returns, and I do not offer any refunds. A credit may or may not be offered, depending on the situation. If your animal(s) arrive deceased, appear to be unhealthy, or they are damaged in any way, you must notify me immediately. All problems, and or valid concerns will require photos of all animals, photos of package contents, as well as the package and any packing materials used.
If your package is refused for any reason and sent back to us, we reserve the right to withhold the original shipping fee, any return shipping & handling fees, and a 15% restocking fee for any animals returned to us by the shipper (FedEx) in sellable condition. If your package is refused and the package contents are not in resalable condition all payments are forfeited.
Shipping is extra and not included in the price listed, all prices listed are for individual animals.
I will not be responsible for any veterinary expenses, or costs incurred by the buyer for any animal, for any reason. If you choose to take any animal to a veterinarian, you do so entirely at your own expense.
Please be aware of your local and state wildlife laws and regulations, we will never knowingly send any shipments that violate any state or federal laws.
We ship all animals FedEx Next Day to your home or to your local FedEx Ship Center. As we make every effort to ensure the fast and safe arrival of your package, we are not responsible for mishandling of your package, or for Shipper (FedEx) mistakes. If a package is expected for home delivery at a specified time and has a delay, it is the responsibility of the buyer to contact shipper (FedEx) to pick up the package at a FEDEX Ship Center the same day. We are not responsible for the condition of animals picked up or delivered the following day, or after.
For animals shipped FedEx Priority Overnight to your home, someone must be at the ship to address to receive and sign for the package. For animals shipped to your local FEDEX SHIP CENTER, package must be picked up within 2 hours of the time the package is available. For a shipping cost please send us your Zip Code and we will let you know.
Any shipping route changes on the part of the buyer will result in voiding our live arrival guarantee and are at the expense of the buyer. We are not responsible for any additional shipping charges and do not offer credits or refunds on shipping for replacement animals if necessary.
For Shipping in Winter:
When the nightly temperature at your location is as low as 35 degrees, we can only ship to your local FedEx Ship Center for pickup. When the nightly low temperatures are 40 degrees or higher, we can ship to your home for a 10:30 am delivery only. If the nightly temperature at your location is below 35 degrees, we will hold your package at no cost until the nightly temperature in your local is above 35 degrees.
For Shipping in the Summer:
If the daytime temperature at your location is above 85 degrees, we will hold your package at no cost until the daytime temperature in your local is below 85 degrees.
We use heat packs in the winter and cold packs in the summer, when needed. We will inform you when we feel they should be included. If you would like to add or remove from your shipment against our recommendations, we are not responsible for the condition of the animals upon arrival.

Payment and Deposits:
We accept Cash and PayPal; a 25% non-refundable deposit will hold any order for up to 7 days. If the order is not paid in full within the 7-day time period the order will be voided, the animals will be reposted for sale, and the deposit will not be refunded.
Continental Shipping Only, we ship FedEx Overnight only; Shipping Cost is approximately $50-$65, and someone must be at the ship to address to receive and sign for the package, on the first attempt or the Live Arrival Guarantee is null and void

Shipping

This vendor sells & ships their products to:
  • Local - Local Pickup Available
  • Domestic - All 50 States
(All sales & shipping as per federal/state/international laws)

This vendor ships products using these carriers:
(Tracking #)

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