FAQ/Terms

Store Policy

-Our sanitization Standards-

Any new reptiles brought into our collection will receive 90 day minimum quarentine and be tested for nidovirus.

Enclosures have a deep clean monthly, spot checks daily, and are disinfected as needed more frequently. (After BMs and feedings.)

Once a year we completely sterilize our reptile room and enclosures, as well as performing nidovirus testing.

-Visual Appearance-

We try our best to match the animals color as exact as we can in photos to their true appearance. No filters are used, or special lighting. Photos are taken on partly cloudy days outdoors since that tends to be the most accurate to their in person colors. (In the winter we try to mimic that lighting as much as possible indoors).

As Bloods age their color changes. This is normal for the species since they get more beautiful each shed. We try to keep photos as up to date as possible to ensure you get the animal you see.

-Sexing-

We will always do our absolute best to sex animals correctly. We sex them multiple times before they are listed to increase the accuracy of the sexing.

-Shipping-

We will not ship during extreme temperatures. We ship at 45-90° between both our hubs only. Shipping dates are Tuesday or Wednesday. We do 24 hour overnight.

We ship only via FedEx hubs to ensure they are not left out in the elements. Please open their shopping box as soon as you get home from the FedEx hub. You must contact me within 2 hours to confirm live arrival. If we do not hear from you within 2 hours we will mark the transaction as complete and that there are no issues.

We will not ship animals that are in blue or not at optimal health. We will schedule to ship once their shed cycle is complete.

-DOA-

In the very rare case an animal arrives deceased we will require you to send a short video of you attempting to stimulate them. You MUST show us within the first 2 hours they are DOA to be eligible for a full refund or shop credit.

-Payment Plans-

Payments plans are available for 50% down and 30 days to pay the remainder. If you fail to make the complete payment by the 30th day, the animal will be listed again and you will not be reimbursed. We understand life happens, so if something's comes up BEFORE the 30 days please reach out and we will work something out on a case by case basis for payment extensions.

*Animals remain in our care until the payment balance is completely fullfilled.*

-Refunds-

Once an animal is purchased from us we do not issue refunds. The only time you are eligible for a refund is specific DOA as detailed above.

*Please note: You will not be refunded for processing or payment fees associated with the sale when purchased through a goods and services. Therefore the final reimbursement may be slightly less than the original payments. We do not control these fees since they are taken by PayPal.

Thank you for visiting, we appreciate you!

Shipping