FAQ/Terms

Terms & Conditions:
-All hatchlings are feeding on f/t pinkies and have ate a minimum of 5 consecutive times unless otherwise noted.
-Shipping is calculated to your zipcode and based off the weight and size of the box needed. Animals are not considered sold until payment is received!
-All packages are packed carefully and appropriately in insulated boxes, clearly labeled and includes a heat or cool pack when needed.
-I ship for pick up at a Fedex Hub only. If you are rural and absolutely do not have a hub nearby, I will agree to residential delivery on a case by case basis but the Live Arrival Guarantee is void for residential deliveries.
- Buyers must be 18 years or older
- I am not responsible for any delays, lost packages or damaged packages.
- DOA's must be reported within 2 hours of delivery. Photo or video proof of DOA's are required.
-I have a conditional 7 day health guarantee. Any liability on my part ends after the 7th day. If I suspect neglect or improper care all guarantees are null and void at my discretion.
- Sexing is not 100% guaranteed, unless a proven breeder. I do not probe baby snakes. Sexing on babies is done by popping.
-I do not offer refunds or exchanges.
ALL SALES ARE FINAL
-Placing animals on hold- I operate strictly on a first paid first served basis. I only accept payment plans on some high-end species or individuals who are not yet established feeders. Deposits will be returned if something happens to the animal or if the animal is not feeding within a reasonable time while in my care. However, deposits are non-refundable if you change your mind.
- COLD / HOT weather shipping. I only ship animals when the low temp of both designation and fedex hub is above 40f. I reserve the right to hold shipping until an appropriate shipping window arises. I will not endanger the life of my animals. NO refunds due to not wanting to wait.
-Payment plans are made with my decretion, 50% nonrefundable down, the remaining 50% plus shipping cost are due within 30 days. No discounts or sale prices apply to payment plans.
- I accept Venmo, Zelle, PayPal f&f. I am no longer accepting goods and services.
-By sending payment you agree to these terms and conditions. Failure to read this does not exempt you from said terms and conditions.

Thank you
Infrared Reptiles (Kayla Martin)

Shipping