FAQ/Terms

I reserve the right to refuse sale to anyone.

LIVE ARRIVAL- I guarantee all animals will arrive alive and healthy. All guarantees apply when the package is shipped to your local FedEx Hub and held for pickup.

PAYMENT- I accept cash(in person p/u only) and for your convenience Visa and Mastercard through Square.

DEPOSITS - I will accept a 30% deposit to place an animal on hold for 30 days. The deposit is non-refundable.

PAYMENT PLANS - I will do payment plans on orders totaling $300.00 or more. To start a payment plan process, I require a minimum of 30% of the total price due as a down payment, and a defined payment plan with specified dates. After receiving the 30% down payment, I mark the animal(s) as sold and you make payments until it's paid in full on the prior specified date. I will not under any circumstances ship an animal out before it is paid in full. Please note, when doing a payment plan there will be no refunds on money collected throughout the payment plan process.

SHIPPING - I ship all orders with FedEx priority overnight. The typical cost for most shipments range from $25-$80. We can fit several animals in each box to minimize shipping charges. I use insulated boxes to help stabilize the temperature. As needed, 40-hour heat packs any time the temperature is below 65 degrees Fahrenheit. In summer, we use cool packs if the temperature is above 85 degrees Fahrenheit. I ship all animals in deli cups surrounded by paper for added cushion and safety. If there is a loss, I need to be notified within 2 hours with a photo of the deceased animal. We ship Monday & Tuesdays to avoid transit delays.

I will not guarantee live arrival on door to door shipments during extreme temperatures under 40 or over 90 degrees Fahrenheit. If the weather reaches these extremes, I will work with my customer to wait for a better window to ship. My goal is to ensure I have satisfied customers and protect the animals in the process.

FEEDING ISSUES - All of our animals are guaranteed to be feeding at the time they are shipped. Newly acquired geckos normally begin feeding within the first week or two. However, the stress from shipping and being placed in an unfamiliar environment can sometimes make the gecko go into hold-out feeding response. I want you to have success with any animals you purchase from me. I am happy to assist in determining why a particular gecko may not be feeding. Usually, after a few minor adjustments to the geckos environment, temperatures, humidity, etc. wakes up their appetite.

REFUNDS/RETURNS - All sales are final. Any questions regarding my Terms of Service please contact me directly. I appreciate your business.

Shipping