FAQ/Terms

We encourage you to communicate any question/concern with us at any time before/after a purchase. “Ship to local UPS STORE” is available with insurance and is often recommended, but UPS shipping does cost extra. Ask for details!



STANDARD FEDEX SHIPPING:

*FEDEX shipping fee is $50 unless stated in an individual listing

*You should verify upcoming shipping dates BEFORE making a purchase.

*We only ship on FedEx 1 day per week: EITHER Tuesday or Wednesday. Conditions (including weather, holidays, events, schedule conflicts, etc.) can limit/alter shipping days.

*Buyer accepts that shipping delays/issues do occur but shipments to HUBS are covered by our LAHG. Street delivery has no LAHG.

*Scheduled shipments are automatically cancelled/rescheduled if shipping insurance is becomes unavailable.

*Shipping fee includes a ¾” insulated box and any required heat/cold/phase pack(s).

*Multiple animals can be shipped together to save on shipping charges.

*Purchased animals are held at no charge for the NEXT safe shipping date. HUB pickup is REQUIRED when temperatures are unsafe for street delivery.

*ID at pickup must match buyer’s ID.



We do NOT hold/reserve animal(s) based solely on inquiries: until payment is accepted, any animal may be sold elsewhere (even if a payment request has been sent to a buyer). All sales are final with no return/refund. All sales with face-to-face pickups are considered complete once payments are received.



Any issue with an animal’s health that develops immediately after receiving the animal must be communicated to us before you seek assistance elsewhere. We are not responsible for any veterinary/other expenses incurred by buyer. Always quarantine every new purchase in a simple cage with proper husbandry conditions.



Purchase means you agree to our terms/conditions & are ≥18. We can refuse any sale/buyer. Buyer is responsible for legality of purchases. No sales to HI, natives to GA/WV/NJ, or hognose to IA/CO/IL/MO without a permit.

I accept Zelle, CashApp, Venmo, PayPal, ACH transfers, & Credit/Debit cards for payment. There may be a 3.5% processing fee on credit/debit cards, ACH transfers, and Venmo/PayPal-G&S payments. Credit/Debit/G&S payments will only ship to the address/name on the payment. Some types of refunds can take up to 3 weeks to fully process; no payment processing fees will be refunded under any condition. Payment reversals & fraudulent payments will be litigated & criminally prosecuted.



Store credits expire in 6 months. Payments are not refundable/transferable. Payment plans have non-refundable, scheduled payments due where a late payment results in forfeiture of all payments/animals. Payment plans must be paid via Zelle, CashApp, or Venmo/PayPal-F&F. Payment plans are not eligible on sales/discounts. If payee fails to respond to a message for 14 consecutive days, then all payments/animals are forfeited & considered abandoned.



Shipping will not occur when temperatures are extreme (i.e., 90F for-PICKUP & 80F for street deliveries) or when conditions make shipping risky (i.e., holidays, bad weather, emergencies, etc.). Street deliveries have no LAHG: buyer accepts responsibility for lost/damaged/DOA animals.



Weather-related shipping delays are not justification for refunds. Purchase means you agree to have the animal shipped, on a regular shipping day, within 2 weeks once shipping is safe. Customer-related delays >2 weeks will have a $10/week/snake holding fee due immediately. Customer delays >4 weeks will result in the payment/animals being forfeited & considered abandoned with no refund/credit.



We are not responsible for shipping errors/deaths related to mistakes by the buyer, routing changes (include pickup location changes by UPS), failure to pick up the animals within 6 hours of availability at the HUB/STORE, &/or any shipments to a street address. Any replacement for lost/DOA animals will be in store credit. Packages are considered “lost” only 21 days after the last FedEx/UPS scan. Shipments for exportation have no guarantees after being received by broker/shipper.



If there is an issue with a received animal, then the buyer must notify us with images & unboxing videos within 30 minutes of pickup. If we are not notified of an issue within 30 minutes, then buyer assumes all responsibility for animal as-is with no further claim against us.



In the rare case of a covered animal arriving DOA (or with issues), the customer agrees to work with us to settle the issue with store credit/replacement. Buyer must follow all requirements - including MM insurance requirements - to receive credit for a lost/DOA shipment.



Buyer must avoid placing the animal/box in the sun, stopping on the way home, or doing anything to prevent quickly placing the snake into proper cage/husbandry conditions. Many lizards may drop their tails during shipping: we cannot guarantee this will not happen. Animals are outwardly free of known/visible health issues with no guarantee of non-visible issues. Once animals are received, sales are complete.



Listed sex on snakes is guaranteed unless the animal's description states otherwise. Mistakes in sexing must be reported within 24 hours or buyer agrees to accept sex of the animal as-is. Temperature sexed animals (such as turtles/lizards) are listed based on the sex expected for that incubation temperature ONLY: actual sex is NOT guaranteed on temperature sexed animals unless listed as proven adults.



Morph/Gene listed/stated are hypothetical ONLY and based on the visual appearance of the animal & knowledge of the lineage. Some morphs can be problematic to identify at the time of sale and include some multiple-gene combinations. Buyer acknowledges that such morphs can be a challenge to identify correctly and accepts that these animals are sold as-is: buyer assumes all responsibility for verifying the animal is the listed morph prior to purchase.



Buyer should use posted images/information to confirm identification of visual morphs for themselves prior to purchasing an animal. No morph is guaranteed unless specifically discussed in advance. “Definite het” for simple recessive traits is guaranteed ONLY on animals we produce. Suitability for breeding is never guaranteed.



Images are posted to show an animal’s pattern & to assist with morph identification by the buyer. Some reptiles can have drastic changes in colors/appearances depending on mood/temperature, type/amount of lighting, camera type/setting, background colors, etc. We do our best to have images posted based on how we see those images in our light situation; but we cannot guarantee that the colors you perceive on your monitor is a completely accurate representation of colors.



Buyer understands that shipping is stressful & can put animals off normal feeding habits. Reptiles should be immediately placed in their “forever home” with perfect husbandry conditions & MUST be allowed to settle for 72 hours before being offered a small food item. After that, you can resume a normal feeding/handling regime: do not overhandle! Reptiles can change their feeding preferences (such as from thawed to live, back to scented, or to a smaller prey item) when stressed.



Since we have no control over your husbandry, we cannot guarantee an animal’s health once it leaves here for your care. We are not responsible for the actions of any animal purchased from us: buyer agrees to indemnify & hold us harmless from any liability from any injury/issue caused by any animal. We do not guarantee the temperament of an animal once it leaves our possession.



We recommend that you maintain new acquisitions in simple cages (with water bowls, simple substrates like aspen or white paper, multiple simple hide boxes, & proper heat sources). NEVER feed a reptile on loose substrate of any kind! Complex substrates and/or temperatures outside of our recommended range voids any/all health warranty/guarantee & will result in a situation where we are unable to provide help & support. Bioactive or soil-based substrates void all guarantees, warranties, and assumptions of health: owners should wait a minimum of 6 months before they consider using such substrates.



Our reptiles do best on healthy whole-prey diets. Feeding any type of replacement/processed prey item – or non-rodent prey item to snakes – immediately voids all health/feeding guarantee(s).



Hognose bites can potentially lead to medically significant reactions needing medical attention. We are not responsible or liable for any medical costs or deaths resulting from a hognose bite. Buyer assumes full responsibility, liability, & costs associated with any snake bite.



Although UNCOMMON, some snakes may lose (or be missing) the very tips of tails, some leopard geckos may lose toes/tail tips, and some bearded dragons may lose toes/tail tips. These minor imperfections make no difference to the animal’s health and are not justification for a refund/return.

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